FAQs

Q1: How to place order on Happiness Idea website?
Here's a step-by-step instruction of how to buy from our online store.

Q2: I have a discount code, how do I use it?

Discount code is used for online order and online payment only. For manual order through whatsApp or manual bank-in option Happiness Idea cannot apply your discount code on your behalf. Please read Happiness Idea Discount Code Details for the How-To and the Terms & Conditions

Q3: What is the cost of shipping within Malaysia?
Shipping fee range from RM6 to RM8 for order below RM50, depends on shipping location. We offer free shipping for order above RM50 within Malaysia.  Read more shipping information here.

Q4: Do you ship internationally?
Yes we do ship to almost every country in the world, except for Israel. Read more shipping information here.

Q5: Which courier service do you use?
We use J&T Express, Pos Laju or DHL eCommerce for all shipment within Malaysia; and DHL eCommerce for international shipment.

Q6: How do I know if my order is confirmed?
You will receive an order confirmation email immediately after you have placed an order successfully. You may also check your order status here.

Q7: When will my order be shipped?
You order will be dispatched out from Happiness Idea warehouse within 1-2 working days. If you place your order on non-working day (Saturday, Sunday, or public holiday), your order will be processed and shipped out on the next working day.

Q8: How do I know my order shipping status?
Once your order is shipped out, we will email you the tracking number which allows you to track your shipment. You can also use our order tracker to see the status. If you do not receive any tracking number after 2 working days begin from the day after the order is placed, contact us for assistance. 

Q9: How long will it take for my order to arrive?
For shipment within Malaysia, typically within 2-7 working days after item is posted (Sometimes it could take longer time to delivery during holiday season such as Hari Raya and Chinese New Year). For international shipment, it will take 10 to 20 working days depending on the destination country. Read more shipping information here.

    Q10: Can I exchange an item after I receive it?
    In most cases yes, as long as the item is still in unused and good condition. The request should be made within 7 days after receiving the item (subject to item availability). Read our return policy on http://happinessidea.com/pages/refund-policy 

    Q11: What is our return policy?
    Please read our return policy on http://happinessidea.com/pages/refund-policy

    Q12: Why is my parcel returned to the sender?

    It could be due to the reasons below:

    • Incomplete/ Incorrect shipping address
    • Unknown recipient in the premises
    • (Pos Laju) Deliver your parcel while you are not around. A notice will be left to inform you to either arrange a 2nd delivery or to do self-collection at one of their branch. When no action is taken for more than 7 working days, parcel will be returned to our warehouse

    Q13: What should I do If my parcel has returned to sender?

    All unclaimed or returned parcel will be informed by us through email. Please check your email inbox for a follow up email from Happiness Idea.

    Instructions will be provided in the follow up email detailing how to request a re-delivery from our warehouse. Shipping fee would be borne by the customer.

    If you have not receive our email about unclaimed parcel, please contact us.